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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
348 ratings and 205 comments received in the last 90 days.
04 April 2025
Sales team was excellent to deal with. Could not be more helpful. All credit to Simon and Steve.
04 April 2025
Simon was very helpful right from the start. He completely understood what I was looking for and was able to provide a vehicle that suited my circumstances.
03 April 2025
As above
31 March 2025
This is the third car I have purchased from this branch and the service was what I had come to expect- excellent.
27 March 2025
Kept me informed throughout the process.
25 March 2025
Calum was very attentive and professional
25 March 2025
Again, Simon made the process really easy and clear, kept it simple and within a week I had my new car.
20 March 2025
There was always a feeling that we were welcome, from all of the staff we met. The showroom was clean and comfortable with beverages on hand if we felt like one.
20 March 2025
The whole process from start to finish was made simple by Simon.
15 March 2025
efficiently smooth
12 March 2025
I was kept up to date with the progress of my order and any queries or problems which arose with completely dealt with to my satisfaction.
11 March 2025
Calum and the other members of the sales team have provided tremendous support throughout the purchase of my new car.
07 March 2025
Good service and knowledgeable staff
05 March 2025
Simon has been particularly helpful throughout my experience of purchasing this vehicle.
05 March 2025
2nd time i have dealt with Craig. He is very helpful and ensures that my order is dealt with efficiently.
05 March 2025
Extremely satisfied with my experience at Bridgwater BMW centre. Scott was very professional dealing with us. I felt he listened to all our needs.
05 March 2025
From start to delivery, all was faultless,
05 March 2025
From being offered a deal to placing an order to taking delivery with a thorough induction, I was completely satisfied with the whole experience.
05 March 2025
So knowledgeable about the product. Very friendly and professional. Felt I could ring up and ask questions at any point. Easy, smooth sailing process. Would recommend to anyone
25 February 2025
Always kept informed and can't fault salesman who we dealt with
25 February 2025
Again there was no pressure to buy anything. All the staff we encountered were friendly and helpful especially Mark our sales executive
20 February 2025
Very good service until the car was delivered. The. Serup was botched - i suspect - the fault has not been resolved despite me taking the car back and now my emails are being ignored.
13 February 2025
Over the moon with the car craig listen to what i wanted from a car
04 February 2025
I'm very satisfied. The staff who I met at reception through to Matt who took me through the handover process were welcoming. Matt was knowledgeable and led me through the documentation and the big reveal effectively.
24 April 2025
Excellent as always
23 April 2025
Because I visited Vertu a couple of years ago whereupon the service and smiles were distinctly lacking. In fact when I dropped my car off for a service, the girl I approached at a desk was so unbelievably rude I contacted the management afterwards.
23 April 2025
Courtesy car request not registered properly via online system or following a personal call. Request for additional work via the online video link system did not work properly either
23 April 2025
Since purchasing my BMW the support has been poor, I still do not have the correct kit fitted, and when I asked I was advised that the salesman had left and I wasn't expecting any further kit. I did not follow this up.
23 April 2025
You seem to have missed something. Second issue on your notes, about DRivers Seat attachment. You were going to give me a cost for repairing the damage but this was not enclosed.
23 April 2025
The job was done in a good time manner
21 April 2025
Had a problem getting a tyre BMW sorted it do I would not have to return the next day
21 April 2025
The only issue I have is with having to go through your call centre rather than directly to your dealership. I have a long relationship with BMW in Bridgwater going back as far as 1984 when I purchased a 323i from L J Irvine Direct line please
20 April 2025
After finding late faults on my car I was given a free complimentary courtesy car for three days whilst my car was repaired at no cost to me. Thank you. Well done VERTU
17 April 2025
Although you had to deal with my son you kept me informed each step of the way which I appreciated.
17 April 2025
Amazing team from start to finish
16 April 2025
Sebastian and his team have all been very responsive/ supportive when I have needed it.
15 April 2025
Vertu were very supportive of my needs and listened to my concerns and explained everything.
14 April 2025
Staff were knowledgeable, service work was completed in good time and follow up actions addressed by Jim very quickly ????
14 April 2025
Assessment under the Warranty
13 April 2025
Staff were very helpful and friendly
13 April 2025
Would have preferred to have all faults dealt with on this visit but recognise that parts may not be available off the shelf.
13 April 2025
Tried to charge extra and took an hour longer than agreed
13 April 2025
Spot on
12 April 2025
Every was completed on my car to a high standard
12 April 2025
Amy and Claire helped me this time. Consummate professionalism and attention to detail. Well done girls. A+
11 April 2025
Everything went smoothly.
10 April 2025
Professional, warm and tailored service
09 April 2025
All got done along with the car check video and in thetime frame
09 April 2025
The car was fixed
09 April 2025
Julie (servicing) took the time to understand the situation and context of my issues (from a different dealership) and brought them to a very fast and satisfactory end.
08 April 2025
good communication, i liked the video and good feedback.
08 April 2025
Kept updated and all clear.
07 April 2025
As stare, all consideration covered without question in a very supportive manner by all
07 April 2025
I have known James Norman since the day he started at Bmw Bridgwater and always he has made the extra effort to make sure I am happy. He is very pleasant to deal with and always gives excellent advice as well as has a chat if he has a spare moment
06 April 2025
Considerably better than exeter!
05 April 2025
The dealership resolved the issue and the staff kept me advised throughout.
04 April 2025
Excellent customer service even gave me a lift home when dropping car off. Service finished on time and car washed and vacuumed
04 April 2025
Very helpful, friendly staff
03 April 2025
All the work was completed in a timely and efficient way.
03 April 2025
My first time owning a BMW, and it's been made a pleasure already. Work was carried out well, with recommendations for future work and it was finished with some goodies after my recall work was done which was a really nice touch ????
03 April 2025
Still slightly annoyed they did not look at an issue on the car before warranty ran out.
03 April 2025
My car was not fixed
02 April 2025
Went very smooth
01 April 2025
Really happy with the service from Julie-Anne Swinton, very easy process. Also loved the free bmw goodies I was given
01 April 2025
Pleasant an helpful.
01 April 2025
Friendly staff, professional service, good quality work, completed in good time. Nice showroom & waiting area, drinks provided and wifi was a good speed. Didn't have to wait too long.
01 April 2025
Service was great
31 March 2025
They carried out the service work I requested to a good standard.
30 March 2025
Service done in couple of hours and staff kept me informed.
30 March 2025
We always recieve a high level of service at Vertu, particularly from Amy and Jim and will Keep coming back due to this
29 March 2025
Everything was done fast and efficient
29 March 2025
The friendliness and service provided by Julie. Waiting area is comfortable. Coffee good.
29 March 2025
Was overall a great helpful experience
28 March 2025
Had to stop on the hard shoulder, of the motorway to shut the bonnet. Had warning light come upon the -dash which I have taken a photo of
28 March 2025
I did ask for it to be cleaned but is wasn't probably a mistake or a missed communication
26 March 2025
Couldn't have asked for more
26 March 2025
Exceeded my expectations, front of house acknowledged me straight away with a friendly manner and Julie kept me informed throughout the day. I must say the service team are a credit to your business in what is a difficult and challenging department.
25 March 2025
Efficient service and communication
25 March 2025
You always know, what needs doing on your car.. the health check is second to none.. and it's a garage you can trust
24 March 2025
Kept me up to date
23 March 2025
Very satisfied
23 March 2025
We have given a five star for the way Sarah Burt persisted with the warranty company and relayed all information to ourselfs
23 March 2025
good service failed to complete works first day had to come back 4 days later as tyre not delivered on day of appointment
23 March 2025
I had a lady called Julie looking after my case, she was so polite and friendly and didn't mind answering all of my many questions that I had. Seb was also really helpful in giving advice and putting my mind at rest. Amazing customer service!!!
23 March 2025
Knowledgeable, caring and willing to go extra mile
22 March 2025
They offered a very good service with great communication
22 March 2025
All work completed as arranged
22 March 2025
So amazing
22 March 2025
The service is always excellent so I have nothing to add this time!
20 March 2025
Same as above
19 March 2025
Super customer service
18 March 2025
The recall service, car health check video and complimentary valet were completed professionally and as requested
18 March 2025
The service from BMW Vertu Bridgwater was perfect. All on time with minimal waiting. And friendly and helpful staff.
18 March 2025
Initially rectified fault on car. Fault came back and rectified again quickly and free of charge
18 March 2025
Staff very efficient and helpful
18 March 2025
Facilities were fine while waiting,and we were kept up to date on the progression of the service.
18 March 2025
Everything was checked and ok
18 March 2025
Excellent friendly service
17 March 2025
Because that is what I feel
16 March 2025
All members of staff were extremely helpful.
14 March 2025
Helpful staff great service
14 March 2025
Everyone was very attentive
13 March 2025
Great experience
12 March 2025
Everything explained in detail, Car washed and no problems after the service.
12 March 2025
I raised my issue with BMW bridgwater, the job was planned., carried out & resolved. Clare & Seb were more than helpful and when I asked to try and understand the problem, they were more than happy to explain
11 March 2025
bmw put things right
11 March 2025
All was explained and I was not left stranded
11 March 2025
Car valet lovely
11 March 2025
No issues
11 March 2025
Easy to book. Service carried out promptly.
09 March 2025
I st Class marvelous
09 March 2025
Because I am
09 March 2025
Good service, timely but left internal doors (cream leather interior) with oily hand marks on both driver and passenger door panels.
09 March 2025
Professional service from all.
08 March 2025
Sarah provided brilliant customer service - I had a meeting to get to and despite tight timescales she got me back on the road really quickful.
08 March 2025
Work on the car was completed with no issues.
07 March 2025
Very flexible, video feedback great. Check in easy and check out was very professional and the lady with dealt with me was entertaining as were the people on the phone.
06 March 2025
Clean tidy showroom. Very friendly staff. The young lady on reception Rochelle I think was so welcoming and polite. Well done to her and the team.
05 March 2025
As above
05 March 2025
As i said above everything went very smoothly
05 March 2025
Very helpful, friendly and processional service
04 March 2025
As above
04 March 2025
As above.
04 March 2025
Work carried out within time expected, attentive staff.
04 March 2025
Amy Spelman was particularly helpful and most efficient in the orchestrating of this unexpected problem being satisfactorily resolved.
03 March 2025
Everything completed as requested
03 March 2025
Just all round fantastic experience.
02 March 2025
Great experience
02 March 2025
See above.
02 March 2025
Great customer service and ready on time.
02 March 2025
Because the staff were helpful and friendly and the waiting area was comfortable and provided free refreshments
02 March 2025
Always a great service
02 March 2025
AMY WAS BRILLIANT AT GETTING THE CAR IN SO PROMPTLY AND KEEPING ME UPDATED.
01 March 2025
Both recalls were done car washed and cleaned and good service
01 March 2025
Because I was indeed completely satisfied, though I did object to the recommendation that I give you a certain score.
01 March 2025
On this occasion the work carried out on my X1 was excellent. Together with my intervention the service department were able to get me back on the road quickly after finding a previous servicing at another dealer to be verry poor.
28 February 2025
Good service
27 February 2025
Excellent Service especially fm Julie but also Clare & actually the whole team!
26 February 2025
Please see above
26 February 2025
My problem was diagnosed and resolved. I was kept informed and helped with pick up and delivery to hoe
26 February 2025
Did everything needed
25 February 2025
A good feeling of being valued .
25 February 2025
Friendly, prompt and knowledgeable service from the team in Bridgewater. We drive from Bristol as we prefer the customer service and support to that of our local BMW garage (Dick Lovett).
25 February 2025
The car should not have been released to us, but the dealership dealt with the situation well
25 February 2025
Very professional. This is out of their control as the dealerships are now owned by Vertu but..I am not so happy not being able to call the branch direct however. I am not a fan of waiting on the line for 10-15 minutes tbh
24 February 2025
i was being helped by a lady called clare and she was amazing, helped me with all my questions and queries
24 February 2025
The price of the service was exactly as proposed at book-in time.
23 February 2025
Not what I was expecting
23 February 2025
The car was serviced as expected and clean prior to my collection.
23 February 2025
Very efficient and helpful
23 February 2025
As per answer 1
22 February 2025
Very polite and friendly
22 February 2025
Based on the quality of service
20 February 2025
The customer service was poor and the experience was unpleasant.
20 February 2025
I was kept up to date with service information throughout the work
20 February 2025
Service delivered as promised, no issues. Bridgwater are always a dealership that is warm and friendly, their service is a cut above my other local dealership.
18 February 2025
Staff were very helpful
18 February 2025
Excellent in advance, during and post work.
18 February 2025
Brilliant customer service. Seen very quickly and issue resolved the same day
18 February 2025
Excellent, Amy was very helpful.
17 February 2025
Efficient and very good customer service
17 February 2025
Very helpful as always and provided me with flexibility when dropping off and collecting the car due to a last minute change at my end.
14 February 2025
I feel more confident that any problems will be solved, too many times now I have had poor quality work done on my car by local garages
14 February 2025
The service I witnessed was like always over and above. Amy was very helpful with her on knowledge and advice. The whole team in the service department and reception were amazing.
14 February 2025
Had no problems
12 February 2025
I was disappointed with the mechanics at the BMW centre and my reasoning for that is they said my oil was at the minimum low line and required topping up which I declined as had oil at home When I checked the oil it was at the mid point not low point
12 February 2025
Job well done
11 February 2025
Was kept up to date with issue which I really appreciated
11 February 2025
Clear communication and delivery of service as expected
11 February 2025
Key fob battery replaced when it was replaced and paid for a week earlier. A note was meant to have been made to this effect .
11 February 2025
See above comments. Every step was made easy and we were kept informed at each stage.
11 February 2025
Long time waiting
11 February 2025
As above, car was cleaned, sort of, large bits missed on rear of vehicle.
11 February 2025
very friendly and arranged transport to home and back, car cleaned and video was really a good step
10 February 2025
Amy in the Vertu Bridgwater branch was excellent!
10 February 2025
Very good customer service at vertu bridgwater
10 February 2025
Excellent service
09 February 2025
Service was good Claire was very helpful but I missed not having a car at my disposal Due to keeping it for an extra day I missed a funeral here in Taunton !!!!great shame I have spoken to Tom Sawyer at your head Office
09 February 2025
A pleasant atmosphere and helpful staff. Even when I was sat waiting staff approach me to ask if I was being looked after.
09 February 2025
All issues sorted on time , through explanation
09 February 2025
Had no problems
09 February 2025
Unfortunately the MOT equipment wax mot working this caused a delay
09 February 2025
Service department staff all very good
09 February 2025
Friendly professional team
08 February 2025
Very friendly and helpful staff, speedy service and clear communication
08 February 2025
Ability to fit the cars service around my day job
08 February 2025
Provided detailed report when I picked the car up. I also received a phone in the day to let me know how the car was progressing.
08 February 2025
Problem with their switchboard so difficult to get hold of people, otherwise very good.
08 February 2025
a little disappointing that the extra parts I needed were not available and we had to rebook
07 February 2025
All matters dealt with properly. Only one slight downside when the date had to be put back because no spare car was available.
06 February 2025
Service staff were fantastic
06 February 2025
Clare was helpful and informative throughout the entire process
06 February 2025
Service was ok, not particularly friendly & pretty sharp with answers Asked to investigate dipping rear mirror and told my car doesn't have dipping lights (which I'm totally aware of) answer to question of boot release on key fob, of course it works,
05 February 2025
I could not fault the service representative, but she had to observe the rules. to commit £130 to investigation of two minor issues (dodgy hatchback manual operation and sensitive clutch setting) was excessive
05 February 2025
Issue was sorted in good time.
05 February 2025
I was looked after really well by Sarah from the start til the very end , and she kept me in the loop with calls of progress etc . She was great
05 February 2025
Very satisfied. Every effort was made to ensure that my visit was more than satisfactory.
05 February 2025
great professional and friendly customer service
05 February 2025
Callum was fantastic attentiative detailed energetic and full committed to ensuring leading customer service and satisfaction.
04 February 2025
Once I returned home and looked through the paperwork, I noticed that the free health check highlighted three issues with a note that I declined the work, however I was never informed of these issues or asked if I wanted the work done.
04 February 2025
Very Helpfull staff.
04 February 2025
Very polite staff, work completed as promised. Thank you for the free gifts, particularly the Pegasus.
03 February 2025
Poor time keeping & poor service! Didn't receive what I was promised!
03 February 2025
Never will back to this garage you put on invoice road tested and you didn't connect pug so how you tested!!!!!!
09 April 2025
Great comma from Rick