OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
177 ratings and 132 comments received in the last 90 days.
29 April 2026
Everyone was friendle, positive and professional
28 April 2026
Very satisfied. Staff were very attentive and went over and above to make sure I was happy Matt was excellent in making sure I understood them and answering documents and answered questions appropriately
28 April 2026
Having never bought a new car before, Calum made the experience so seamless and special.
24 April 2026
Excellent service and really well looked after
09 April 2026
Excellent customer service Steve and Simon were both very personable, ensured I was fully informed throughout the process, making it easy. I also appreciated the valuable information given regarding the car and set up.
09 April 2026
A smooth purchase with no issues.
09 April 2026
Mark was very attentive and has answered all of our queries. Everything promised was actioned promptly.
29 March 2026
Simon was very professional, responsive and gave us all the information and was a pleasure to deal with.
27 March 2026
I have bought a lot of new cars over the years, and the staff were friendly and helpful.
17 May 2026
Exceptional customer care from the service desk team, i personally will always use them
17 May 2026
everything promised was delivered. good feedback good waiting experience
17 May 2026
I waited 45 mins without anyone speaking to me about why I was in the dealership then two people walked in and were served straight away. Very disappointing.
14 May 2026
My minor complaint would be that the car was not ready at the requested time Apart from that I was pleased with the way I was treated and informed
13 May 2026
Friendly efficient staff and everything was as it should be, within timescales
11 May 2026
I dealt with Chris who was dealing with my MOT& courtesy car , he talked me through what would happen on the day. very clearly , had a phone call update late morning to discuss findings , all got sorted for me.
11 May 2026
Helpful advice from Mr Walsh.
08 May 2026
Top service
08 May 2026
Excellent service Callum the sales advisor was brilliant .
06 May 2026
Always polite and goes the extra mile. Helping when I had a stroke during my car was in for repair. Brought my car back to home when I was in hospital.
FIND Vertu Bridgwater BMW
Address
- Taunton Road, Bridgwater, Somerset, TA6 6DD
Opening Hours
- Mon–Fri:09:00 - 18.30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 539 5442
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
Address
- Taunton Road, Bridgwater, Somerset, TA6 6DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 15:00
- Sun:Closed
Phone
- 0344 539 5442
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
Address
- Taunton Road, Bridgwater, Somerset, TA6 6DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:00 - 15:00
- Sun:Closed
Phone
- 0344 539 5442
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
07 May 2026
Couldn't make my mind up over 2 different colour brand new M135. Calum was extremely helpful in explaining the different spec packages each one came with. And he was very patient as I changed my mind a few times.